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FAQ

Where is Urban Baby Co. located?

-Denver, baby!

Do you ship internationally?

-We sure do!

How long does it take for my order to ship?

-Our production time (time to make the product) is 5-7 business days. This does not include shipping time, weekends, or holidays.

The color on my product looks a little different than on my computer. What's up with that?

-We do our very best to showcase our designs as perfectly as we can on our website. However, every computer monitor is a little different so you can expect colors to vary slightly. 

How are your products made?

-Using a combination of a top-of-the-line DTG (direct to garment) printer as well as screen printing.

I need my order sooner than the allotted production times. Can you rush it?

-Yes, for a fee of $15.00 listed here. This fee ensures your order is processed immediately ahead of other orders. Depending on availability of specific inventory, items will be processed within 1-3 business days.

Do you accept returns/exchanges?

-If you are unsatisfied with your product (boo!), please contact us. We will provide a refund or exchange (domestic only) for any unused items in original condition, less shipping charges. Credits or replacement items will not be sent until we receive the item to be returned. We need to be notified of returns or exchanges before you return the item and need to receive items within 7 days of original payment.

My package says it was delivered, but I haven't received it. What should I do?

-We ship packages with delivery confirmation and tracking. Once a package is marked "delivered," Urban Baby Co. is not responsible for missing packages due to theft or postal error. If you have not received a package marked "delivered," please check with your local Post Office.

Do you offer gift certificates?

-Yes! Right here.

Will my item shrink?

-Garments are preshrunk, however; they may still shrink slightly when washed.

How do I wash my item?

-Wash inside-out & tumble dry on a low heat setting. However, for best results, wash cold & hang/lay flat to dry.

Do you offer coupon codes, sales, or discounts?

-We do! We typically post info about our sales on our Facebook, Instagram, and through email.

I'm local, can I pick up my order?

-Unfortunately, we currently do not have a storefront and are unable to allow for local pick-up. Our apologies.

Do you donate to any organizations?

-Yes, we donate often to Brittany's Baskets of Hope. We also participate in numerous auctions to benefit many different non-profit organizations.

Can you make a custom order for me?

-Yes! Right here.

Do you offer wholesale?

-At this time we do offer wholesale! Click here for our wholesale storefront. Please note, we are not accepting wholesale orders for online only stores.

How can I contact you with my questions, concerns, cute baby pictures, etc.?

-You can email us at: info@urbanbabyco.com