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FAQ

Where is Urban Baby Co. located?

-Denver, baby!

Do you ship internationally?

-We sure do!

How long does it take for my order to ship?

-Our production time (time to make the product) on apparel is 5-7 business days and 1-3 business days on headbands. This does not include shipping time, weekends, or holidays.

The color on my product looks a little different than on my computer. What's up with that?

-We do our very best to showcase our designs as perfectly as we can on our website. However, every computer monitor is a little different so you can expect colors to vary slightly. 

How are your products made?

-Using a top-of-the-line DTG (direct to garment) printer. Our designs won't crack, peel, or fade after washing like heat transfers or screen printing.

I need my order sooner than the allotted production times. Can you rush it?

-Yes, for a fee of $15.00 listed here. This fee ensures your order is processed immediately ahead of other orders. Depending on availability of specific inventory, items will be processed within 1-3 business days.

Do you accept returns?

-If you are unsatisfied with your product (boo!), please contact us. We will provide a refund or exchange (domestic only) for any unused items in original condition, less shipping charges. Credits or replacement items will not be sent until we receive the item to be returned. We need to be notified of returns or exchanges before you return the item and need to receive items within 7 days of original payment.

My package says it was delivered, but I haven't received it. What should I do?

-We ship packages with delivery confirmation and tracking. Once a package is marked "delivered," Urban Baby Co. is not responsible for missing packages due to theft or postal error. If you have not received a package marked "delivered," please check with your local Post Office.

Do you offer gift certificates?

-Yes! Right here.

Will my item shrink?

-Yes, some shrinking is to be expected.

How do I wash my item?

-Wash inside-out & tumble dry on a low heat setting. However, for best results, wash cold & hang/lay flat to dry.

Do you offer coupon codes, sales, or discounts?

-We do! We typically post info about our sales on our Facebook, Instagram, and Twitter.

Can you make a custom order for me?

-We are not taking custom orders at this time.

Do you offer wholesale?

-At this time we do offer wholesale, please email us at urbanbabyco@gmail.com for more information. Please note, we are not accepting wholesale orders for online stores.

How can I contact you with my questions, concerns, cute baby pictures, etc.?

-You can email us at: info@urbanbabyco.com

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