Absolutely! Follow us on Facebook and Instagram, and join our email list, because that’s where we typically share our promo code offers and sales.
We offer various UPS shipping options for domestic and international customers. Shipping costs will vary depending on the total weight of the goods in your cart and your desired shipping method. You can find the total cost when you go to check out.
For domestic orders: if you select "UPS Ground" as the shipping method at checkout, your package will come with insurance up to $100. It can take anywhere between 1-5 business days to arrive.
For international orders: please reference the chart on the bottom of this page for delivery times. Please note that we’re not responsible for any customs fees/taxes.
Before shipment, our production time (on most goods) is 5-7 business days. This does not, however, include weekends, holidays, and shipping times. If you need it sooner, send us an email (email@example.com), and we’ll do our best to work our magic for an added fee of $15.00.
Yes, for a fee of $15.00. This fee ensures your order is processed immediately ahead of our other customers. Depending on the availability of specific inventory, your goods will process within 1-3 business days. If you’re interested, send us an email (firstname.lastname@example.org) before you complete your purchase.
Unfortunately, we don’t have a storefront at this time and are unable to allow for pick-up. But we make it our mission to get out and about into the community for local markets and other shopping experiences. Follow us on Facebook and Instagram, and join our email list to stay in-the-know on where we’re headed next.
When you check out, remember to use the recipient’s address as the shipping destination, and you’ll have the option to write a note to include there, too! We’ll handwrite a personalized card on your behalf to make the delivery that much more special.
We do! They make the perfect gift when you’re not so sure what to get the hip humans in your life. Click here to purchase an eGift card today.
Cancellations can only be made within 24 hours after you’ve placed your order. If you’re within that time frame, email us at email@example.com.
At this time, we do! Clickhere to visit our wholesale storefront.
We do our very best to showcase our designs as perfectly as we can on our website. However, every computer monitor is a little different, so you can expect colors to vary slightly.
For the best fit, please reference our size guide here.
It’s a combination of a top-of-the-line direct-to-garment (DTG) printer and screen printing.
When washing them, we recommend inside-out and tumble dry on a low heat setting. For best results, wash cold and hang or lay flat to dry.
Yes. Returns are accepted for store credit only. To begin the process, you must FIRST email us at firstname.lastname@example.org.
If you need to return or exchange goods purchased from Urban Baby Co., they must be unworn, undamaged, unwashed, free of stains, odors, animal hair, and have tags on them. All returns are accepted at the sole discretion of Urban Baby Co.
Goods must be postmarked for return within 7 days. Urban Baby Co. does not cover return shipping costs, but we’ll happily cover the shipping cost of all outgoing exchanges.
Note: all plush toys, hats, headbands, teethers, pacifiers, pacifier clips, swaddles, bibs, bath/body products, and nursery decor are FINAL sale. Additionally, any/all sale items cannot be returned.
Please allow up to 2 weeks for your return to be processed once received. From there, please allow 1-3 business days to receive store credit.
If you're exchanging goods, email us first at email@example.com to ensure the replacement item is in stock. Additionally, please allow up to 2 weeks for your exchange to be processed.
When you place an order with Urban Baby Co., we’ll send you an email confirmation so you can track the progress of your shipment. If you have any questions about your order, email us at firstname.lastname@example.org with your order number in the subject line.
Lost packages are no fun! Unfortunately, once a package is marked "delivered," Urban Baby Co. is not responsible for missing packages due to theft or UPS error. If you haven’t received a package marked "delivered," please check with UPS via their phone (1-800-742-5877) or chat.
If you have any concerns once your package has been received by UPS, you can open an investigation/claim by clicking here. We’ve found that recipient-initiated investigations are a smoother process when routing the inquiry through correct channels, so unfortunately we’re unable to offer to open the investigation on your behalf.