Production (the time it takes to make your product):
Apparel: 5-7 business days (weekends & holidays not included)
Headbands: 1-3 business days (weekends & holidays not included)
*Production times do not include shipping times*
Domestic Shipping:
•You will receive an email notification when your order has shipped containing your tracking number. If you select "Priority" as a shipping method at checkout, your package will come with insurance up to $50, and can take anywhere between 1-3 business days to arrive. If you select "First Class" as a shipping method at checkout, your package will not come with insurance, and can take anywhere between 3-5 business days to arrive.
•We are not responsible for lost, stolen, undelivered, or a delay in packages. USPS failures are not our fault. Furthermore, we ship to the address provided upon checkout. If you input the incorrect address, you are responsible for the lost package.
International Shipping:
•You will receive an email notification when your order has shipped containing your tracking number. If you select "Priority" as a shipping method at checkout, your package will come with insurance up to $50, and can take anywhere between 6-10 business days to arrive. If you select "First Class" as a shipping method at checkout, your package will not come with insurance, and can take anywhere between 7-21 business days to arrive.
•We are not responsible for any customs fees.
•We are not responsible for lost, stolen, or undelivered packages. Postal failures are not our fault. Furthermore, we ship to the address provided upon checkout. If you input the incorrect address, you are responsible for the lost package.
Rush Orders:
•This fee means that your order will move to the front of the work queue. We do our best to get started on orders as soon as possible, but understand if you have a special day in mind to receive your package (e.i. pregnancy announcement, baby shower, etc.).
Returns:
•If you are unsatisfied with your product (boo!), please contact us. We will provide a refund or exchange (domestic only) for any unused items in original condition, less shipping charges. Credits or replacement items will not be sent until we receive the item to be returned. We need to be notified of returns or exchanges before you return the item and need to receive items within 7 days of original payment.
Order Cancellations:
•Cancellations can be made within 24 hours after your order is placed.
